Privacy Policy

Urban Cleaners LLC (“Urban Cleaners,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, or products. By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information: This includes, but is not limited to, your name, email address, phone number, postal address, and payment details when you use our services or make a purchase.

b. Usage Information: We collect information about your interactions with our website, including your IP address, browser type, device information, and the pages you visit.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and to collect information about your browsing behavior.

d. Location Information: With your consent, we may collect your precise location data to provide location-based services.

e. Information from Third Parties: We may receive information about you from third-party sources, such as business partners or social media platforms, in accordance with their privacy policies.

2. How We Use Your Information

We use your information for various purposes, including:

a. Providing Services: To deliver the services you request and fulfill orders, including scheduling cleaning appointments.

b. Communication: To send you transactional emails, updates, and other important information about our services.

c. Personalization: To personalize your experience and recommend services or products that may be of interest to you.

d. Analytics: To analyze website usage and improve our services.

e. Legal Compliance: To comply with legal obligations and respond to lawful requests from government authorities.

3. Sharing Your Information

We may share your information with:

a. Service Providers: Third-party service providers who assist us in providing services, such as payment processing, customer support, and marketing.

b. Legal Requirements: When required by law, we may disclose your information to comply with legal obligations, protect our rights, and respond to legal processes.

c. Business Partners: With your consent, we may share your information with business partners for marketing and promotional purposes.

4. Security

We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.

5. Your Choices

You have the right to:

a. Access, Correct, or Delete Your Information: You can review, update, or delete your personal information by contacting us.

b. Marketing Preferences: You can opt out of receiving marketing communications from us by following the instructions in our emails.

6. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Data Transfer

We may transfer your personal information to entities located in other countries for purposes consistent with this Privacy Policy. Such transfers will be conducted in compliance with applicable data protection laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from individuals under this age. If you believe that we have unintentionally collected personal information from a minor, please contact us to request its deletion.

10. User Account Information:

If you have a user account with us, you can access, review, update, or delete your account information by logging into your account or contacting our customer support.

11. Consent Withdrawal

You have the right to withdraw your consent to the collection and processing of your personal information. However, please note that withdrawing consent may affect your ability to access certain services or features.

12. Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you promptly in accordance with applicable data protection laws.

13. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use these technologies and how you can manage your cookie preferences, please review our Cookie Policy.

14. Third-Party Links

Our website may contain links to third-party websites. Please be aware that this Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Social Media Integration

Some features on our website may integrate with social media platforms. These features may collect and share information about your interactions with them. Please refer to the privacy settings of the respective social media platforms for more information.

16. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and, if applicable, obtaining your consent as required by law.

17. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at: customersupport@urbancleaners.eco